Inbound Call Failures to a Subset of Twilio Phone Numbers in Kenya

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a Subset of Twilio Phone Numbers in Kenya has been resolved, and the service is functioning normally at this time.

Posted Sep 12, 2021 - 10:01 PDT

Monitoring

We are observing an improvement on Call Failures to a Subset of Twilio Phone Numbers in Kenya. Our engineers are now monitoring the issue. We will provide another update in 2 hours or as soon as more information is available

Posted Sep 12, 2021 - 08:08 PDT

Update

We are continuing investigating a potential issue impacting inbound calls to a Subset of Twilio Phone Numbers in Kenya. We will provide another update within the next 2 hours or as soon as more information becomes available.

Posted Sep 12, 2021 - 06:35 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a Subset of Twilio Phone Numbers in Kenya.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 1 hour or as soon as more information becomes available.

Posted Sep 12, 2021 - 05:38 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).