Delay in Transcription Completion

Incident Report for Twilio

Resolved

Conversational Intelligence transcription latencies has been resolved and it is operating normally at this time.

Posted Jan 30, 2026 - 09:43 PST

Update

We are continuing to see recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2026 - 09:15 PST

Monitoring

We are seeing recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 30, 2026 - 08:46 PST

Update

We are observing that some customers are experiencing delays in the completion of their transcripts generated by Conversational Intelligence. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 30, 2026 - 08:03 PST

Investigating

Our monitoring systems have detected a potential issue with processing voice calls and recordings with conversational intelligence, this may experience delay in results being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 30, 2026 - 07:58 PST

This incident affected: PROGRAMMABLE VOICE US1 (Intelligence US1).