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        System Metrics

        10DLC Brand Registration Failures

        Incident Report for Twilio

        Resolved

        We are seeing full recovery in 10DLC Brand registrations. This issue has been resolved now.
        Posted Nov 04, 2022 - 17:25 PDT

        Update

        We are continuing to investigate the degradation in 10DLC registrations. Brand and campaign registration as well as vetting could also be delayed. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 04, 2022 - 16:29 PDT

        Investigating

        We are continuing to investigate the degradation in 10DLC registrations. Brand and campaign registration as well as vetting could also be delayed. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 03, 2022 - 16:29 PDT

        Monitoring

        We are seeing recovery in 10DLC Brand registrations. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 03, 2022 - 16:00 PDT

        Update

        We are continuing to investigate the degradation in 10DLC registrations. Brand and campaign registration as well as vetting could also be delayed. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 02, 2022 - 16:00 PDT

        Update

        We are continuing to investigate the degradation in 10DLC registrations. Brand and campaign registration as well as vetting could also be delayed. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 01, 2022 - 16:02 PDT

        Update

        We are continuing to investigate the degradation in 10DLC registrations. Brand, number, and campaign registration as well as vetting could also be delayed. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 01, 2022 - 00:12 PDT

        Update

        We continue investigating the degradation in 10DLC Brand registration. Brand registrations could be delayed and in some cases fail. Campaign registration and vetting could also be delayed. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 31, 2022 - 16:21 PDT

        Update

        We continue investigating the degradation in 10DLC Brand registration. Brand registrations could be delayed and in some cases fail. Campaign registration and vetting could also be delayed. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 31, 2022 - 12:26 PDT

        Update

        We continue investigating the degradation in 10DLC Brand registration. Brand registrations could be delayed and in some cases failed. Also, we are experiencing delays in 10DLC campaign registration and vetting. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 31, 2022 - 10:28 PDT

        Investigating

        We are investigating degradation in 10DLC Brand registration. Brand registrations could be delayed and in some cases failed. We are also experiencing delays in 10DLC campaign registration and vetting. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 31, 2022 - 09:28 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).