SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes

Incident Report for Twilio

Resolved

After further validation, We have identified impact over a single customer who has been contacted individually to address any concerns. We can confirm that SMS services over Google Voice Network are working as expected. For that reason, we are marking this incident as invalid

Posted May 07, 2025 - 10:54 PDT

Update

We are still experiencing SMS delivery delays and failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 07, 2025 - 08:02 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 07, 2025 - 05:57 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 07, 2025 - 04:52 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).