SMS Delivery Delays and Failures to Liberty Mobile Network in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved. `

Posted Apr 14, 2025 - 23:15 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2025 - 21:15 PDT

Update

We are continuing to experience SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2025 - 19:15 PDT

Investigating

We are experiencing SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2025 - 18:15 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).