Event Streams Service Disruption

Incident Report for Twilio

Update

Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2026 - 13:44 PDT

Investigating

We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2026 - 13:40 PDT

This incident affects: SendGrid Statistics and SendGrid Email Activity.