Outbound shortcode delivery delays and failures towards T-Mobile.

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Feb 12, 2020 - 11:24 PST

Monitoring

We're seeing a recovery in the delivery of shortcode messages to T-Mobile. We'll continue monitoring and provide further updates as necessary.

Posted Feb 12, 2020 - 10:57 PST

Identified

We are seeing a recurrence of delays and delivery failures for short codes in the US when the receiving carrier is T-Mobile. We'll continue working with our carrier partners to resolve this and post further updates as necessary.

Posted Feb 12, 2020 - 10:29 PST

Monitoring

We're seeing a recovery in the delivery of shortcode messages to US carriers. We'll continue monitoring and provide further updates as necessary.

Posted Feb 12, 2020 - 09:47 PST

Investigating

We are experiencing shortcode delivery delays and failures for some messages towards all carriers in the US. We are working with our carrier partners to resolve this issue. We will provide further updates as soon as they become available.

Posted Feb 12, 2020 - 08:41 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).