Inbound calls to a subset of Colombia numbers are failing.

Incident Report for Twilio

Resolved

The incident that was causing inbound calls to Colombia numbers to fail has been resolved.

Posted Apr 30, 2020 - 14:19 PDT

Update

Our engineers are still investigating the issue that is causing some inbound calls to Colombia numbers to fail. We will provide more information as it is received.

Posted Apr 30, 2020 - 13:08 PDT

Update

We are continuing to investigate the issue that is causing some inbound calls to Colombia numbers to fail.

Posted Apr 30, 2020 - 11:06 PDT

Update

Inbound calls to a subset of Colombia DIDs are failing to connect. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.

Posted Apr 30, 2020 - 10:00 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 30, 2020 - 09:53 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).