Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Reports Delays to MTN Network in Multiple African Countries
Incident
Report for Twilio
Resolved
We are no longer experiencing delivery report delays SMS Delivery Report Delays To Multiple MTN Networks. This incident has been resolved.
Update
We are still observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
We are experiencing delay in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS Delivery Report Delays To Multiple MTN Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).