SMS Delivery Reports Delays to MTN Network in Multiple African Countries

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays SMS Delivery Report Delays To Multiple MTN Networks. This incident has been resolved.

Posted May 30, 2023 - 22:06 PDT

Update

We are still observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 30, 2023 - 09:59 PDT

Monitoring

We are observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 30, 2023 - 07:58 PDT

Update

We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 30, 2023 - 04:26 PDT

Update

We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 29, 2023 - 20:26 PDT

Update

We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 29, 2023 - 16:26 PDT

Update

We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2023 - 14:57 PDT

Identified

We are experiencing delay in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 29, 2023 - 14:14 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays To Multiple MTN Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 29, 2023 - 13:38 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).