SMS Delivery Delays to the Digicel Network in Jamaica

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digicel Network in Jamaica. This incident has been resolved.

Posted Aug 18, 2022 - 00:55 PDT

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to the Digicel network in Jamaica. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2022 - 23:04 PDT

Update

We are still experiencing SMS delivery delays when sending messages to the Digicel network in Jamaica. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2022 - 21:20 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Digicel network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2022 - 20:25 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).