Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Issues with Toll-Free Numbers Provisioning
Incident
Report for Twilio
Resolved
Engineers have reported that the Toll-Free Number provisioning issues have been resolved after our provider performed their fix earlier today. Provisioning for Toll-Free numbers is confirmed to be operating normally at this time. Thank you for your patience while we worked with our provider on a fix for this issue.
Update
Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues.
Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT.
We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.
Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT.
We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.
Identified
Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.
Update
Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.
Update
Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 16 hours or as soon as more information becomes available.
Update
Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 8 hours or as soon as more information becomes available.
Update
Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 4 hours or as soon as more information becomes available.
Update
Our engineers continue investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 2 hours or as soon as more information becomes available.
Update
Our engineers are currently investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PHONE NUMBERS.