Emergency 911 Enablement and Address Validation Issues for Twilio US/CA numbers

Incident Report for Twilio

Resolved

The issue causing Emergency 911 enablement and address validation for a subset of Twilio US and Canadian numbers has been resolved. All systems are operational.

Posted Jul 16, 2021 - 11:45 PDT

Monitoring

The issue causing Emergency 911 enablement and address validation for a subset of Twilio US and Canadian numbers has been resolved. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 16, 2021 - 11:15 PDT

Identified

The issue causing Emergency 911 enablement and address validation for a subset of Twilio US and Canadian numbers has been identified. We are actively working with our vendor partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 16, 2021 - 07:38 PDT

Update

We are investigating an issue wherein Emergency 911 enablement and address validation are failing for a subset of Twilio US and Canadian numbers. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Jul 16, 2021 - 05:38 PDT

Investigating

We are investigating an issue wherein Emergency 911 enablement and address validation are failing for a subset of Twilio US and Canadian numbers. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 16, 2021 - 04:33 PDT

This incident affected: PHONE NUMBERS.