Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Subset of Call, Video, and Conference Quality Failures in BR1
Incident
Report for Twilio
Resolved
The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.
Update
We continue seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VIDEO (Peer-to-Peer Rooms, Network Traversal Service, Go Rooms) and PROGRAMMABLE VOICE (Conference).