Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        User Authentication Identity SNA Missing Redirects for KPN in Netherlands

        Incident Report for Twilio

        Resolved

        The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.
        Posted Jun 09, 2026 - 03:39 PDT

        Update

        We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 09, 2026 - 02:10 PDT

        Monitoring

        We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 09, 2026 - 00:05 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 08, 2026 - 23:03 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth).