Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Call Failures and Degraded Call Quality on Various Voice Products
Incident
Report for Twilio
Resolved
The issue has been resolved. PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally at this time.
Monitoring
PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with our various of our Voice Products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ELASTIC SIP TRUNKING (Origination), PROGRAMMABLE VOICE (PSTN, Client Web, Client Mobile, Conference), and FLEX (Flex Application Platform).