Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Call Failures and Degraded Call Quality on Various Voice Products
      Incident Report for Twilio
      Resolved
      The issue has been resolved. PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally at this time.
      Posted Apr 07, 2021 - 08:11 PDT
      Monitoring
      PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Apr 07, 2021 - 07:32 PDT
      Identified
      We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Apr 07, 2021 - 06:51 PDT
      Update
      We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Apr 07, 2021 - 06:24 PDT
      Investigating
      Our monitoring systems have detected a potential issue with our various of our Voice Products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Apr 07, 2021 - 06:08 PDT
      This incident affected: ELASTIC SIP TRUNKING (Origination), PROGRAMMABLE VOICE (PSTN, Client Web, Client Mobile, Conference), and FLEX (Flex Application Platform).