Increased latency for SMS, Voice, Studio, and Taskrouter products

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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Scheduled maintenance

System Metrics

Increased latency for SMS, Voice, Studio, and Taskrouter products

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 30, 2020 - 14:29 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 30, 2020 - 14:22 PDT

Update

We are experiencing an increased latency and 500 level errors for Rest API operations involving SMS, Voice, and Taskrouter. This is also impacting the performance of our Studio product. Our engineering team is actively investigating the issue

Posted Mar 30, 2020 - 14:15 PDT

Update

We are continuing to investigate this issue.

Posted Mar 30, 2020 - 14:04 PDT

Update

We are continuing to investigate this issue.

Posted Mar 30, 2020 - 13:50 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2020 - 13:46 PDT

This incident affected: FLEX (TaskRouter), PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights, Speech Recognition), SERVERLESS (Studio), DEVELOPER TOOLS (REST API), and PROGRAMMABLE MESSAGING (SMS).