Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Delivery Delays and DLRs When Sending to Zain Network in Sudan
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS and delivery report delays when sending to Zain network in Sudan. This incident has been resolved.
Update
We continue to observe recovery in SMS and delivery report delays when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing delays in receiving message delivery reports when sending to Zain network in Sudan again. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are still observing recovery in SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing recovery in SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still observing recovery in SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays and delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing our investigation and have discovered we are expiring SMS delivery delays and DLR when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue experiencing delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing delays in receiving message delivery reports when sending to Zain network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).