Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Lookup Identity Match and SIM Swap Failures

        Incident Report for Twilio

        Resolved

        The issue with SIM Swap and Identity Match API has been resolved and is operating normally at this time.
        Posted Feb 12, 2024 - 08:29 PST

        Monitoring

        SIM Swap and Identity Match API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2024 - 06:29 PST

        Update

        We continue to experience intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2024 - 04:37 PST

        Update

        We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 12, 2024 - 03:46 PST

        Investigating

        Our monitoring systems have detected a potential issue with Lookup Identity and Sim Swap. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 12, 2024 - 03:44 PST
        This incident affected: ACCOUNT SECURITY (Lookup).