Partial outage in Spain impacting inbound calls

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Feb 06, 2020 - 10:44 PST

Monitoring

Our carrier partner has addressed an equipment malfunction. We are monitoring to ensure full recovery of the calls to the numbers affected.

Posted Feb 06, 2020 - 08:47 PST

Update

We continue to work with our carrier partners and we will share an update in 5 hours.

Posted Feb 05, 2020 - 23:36 PST

Update

We continue to work with our carrier partners and we will share an update in 5 hours.

Posted Feb 05, 2020 - 16:12 PST

Update

We continue to work with our carrier partners and we will share an update in 5 hours.

Posted Feb 05, 2020 - 06:12 PST

Update

We continue to work with our carrier partners and we will share an update in 5 hours.

Posted Feb 05, 2020 - 01:06 PST

Update

We continue to work with our carrier partners and will update with more information as it becomes available.

Posted Feb 04, 2020 - 15:02 PST

Identified

Our partners have identified an issue and are working to restore the service. Some calls in the regions of Madrid, Alicante and Sevilla are experiencing congestion or call failures.

Posted Feb 04, 2020 - 05:37 PST

Update

We continue to work with our carrier partners and will update with more information as it becomes available.

Posted Feb 04, 2020 - 02:57 PST

Update

We are continuing to investigate this issue.

Posted Feb 03, 2020 - 23:23 PST

Investigating

We are currently investigating call failures from a partner carrier in Spain, specifically the areas of Alicante, Madrid, Malaga and Sevilla.

Posted Feb 03, 2020 - 23:21 PST

This incident affected: CARRIER NETWORK (Voice, Europe).