SMS Delivery Report Delays to Multiple Networks in the United States for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending messages to Multiple Networks in the United States for a Subset of Short Codes.. This incident has been resolved.

Posted Oct 21, 2025 - 20:44 PDT

Update

We continue to experiencing SMS delivery delays when sending messages to Multiple Networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 21, 2025 - 17:49 PDT

Update

We are experiencing SMS delivery delays when sending messages to Multiple Networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2025 - 16:09 PDT

Update

We are investigating a service interruption with a small subset of messages through Short Codes showing incorrect status even though message has been sent. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2025 - 15:33 PDT

Investigating

Our monitoring systems have detected a potential issue of messages not being sent . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 21, 2025 - 15:16 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).