Outbound Call Failures to a Subset of Japanese Numbers

Incident Report for Twilio

Resolved

Twilio observed an increased number of Elastic SIP Trunking termination call failures, primarily across our APAC regions. The issue was determined to be the result of a change in a third party vendor common among multiple Twilio customers. The issue was observed for 6 hours between 15:30 and 21:30 Pacific Time on 07/05/2022. The issue has now been resolved.

Posted Jul 05, 2022 - 00:30 PDT