Message delivery delays from Sprint over shortcodes in US

Incident Report for Twilio

Resolved

We are seeing full recovery in message delivery over Sprint shortcodes. This issue is resolved.

Posted Mar 29, 2020 - 12:59 PDT

Monitoring

We are seeing signs of recovery in message delivery delays when sending messages over Sprint shortcodes. We will continue to monitor to ensure a full recovery.

Posted Mar 29, 2020 - 12:28 PDT

Update

We continue to see heavy delays for outbound messages over Sprint shortcodes in the US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.

Posted Mar 29, 2020 - 11:30 PDT

Identified

We are observing SMS delays to and from Sprint over shortcodes in US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.

Posted Mar 29, 2020 - 09:33 PDT

Investigating

We are currently observing SMS delays to and from Sprint over shortcodes in US. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.

Posted Mar 29, 2020 - 08:37 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).