SIP Trunking Call Degradation

Incident Report for Twilio

Resolved

Voice SIP Trunking service where Caller ID Lookup is enabled has been resolved, and the service is functioning normally at this time.

Posted Sep 27, 2021 - 17:16 PDT

Monitoring

Voice SIP Trunking service where Caller ID Lookup is enabled is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 27, 2021 - 16:01 PDT

Update

We are investigating a service degradation with the Voice SIP Trunking service where Caller ID Lookup is enabled. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 27, 2021 - 14:50 PDT

Investigating

Our monitoring systems have detected a potential issue with Trunking calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 27, 2021 - 14:39 PDT

This incident affected: PROGRAMMABLE VOICE US1 (SIP Interface US1).