Degraded Flex UI for a Subset of Users

Incident Report for Twilio

Resolved

The incident with Flex Insights when accessing a UI pane that shows the queues and the UI failing to load has been resolved. We are closing this incident and will reach out to affected customers individually for further follow-ups.

Posted Mar 16, 2022 - 15:20 PDT

Update

We continue to experience issues for a subset of users with Flex Insights when accessing a UI pane that shows the queues - the UI fails to load. Our engineering team is actively investigating and working on a fix. We will provide another update in 1 hour or as soon as additional information becomes available.

Posted Mar 16, 2022 - 14:46 PDT

Update

We continue to experience issues for a subset of users with Flex Insights when accessing a UI pane that shows the queues - the UI doesn't load correctly. Our engineering team is actively investigating and working on a fix. We will provide another update in 1 hour or as soon as additional information becomes available.

Posted Mar 16, 2022 - 14:39 PDT

Investigating

Our monitoring systems have detected an issue with the Flex UI for a subset of users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 16, 2022 - 13:41 PDT

This incident affected: FLEX (Flex Application Platform, Flex Insights).