Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.

Posted Oct 12, 2026 - 13:45 PDT

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2026 - 11:36 PDT

Update

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 12, 2026 - 09:34 PDT

Update

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2026 - 07:28 PDT

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 06:25 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).