SMS Delivery Delays to Claro Network in Guatemala, Honduras and Nicaragua

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. This incident has been resolved.

Posted Nov 22, 2025 - 09:02 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 22, 2025 - 07:02 PST

Update

We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 19:53 PST

Update

We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 12:02 PST

Update

After further investigation, we have identified that we're experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 08:02 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 06:43 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 21, 2025 - 05:42 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS, Latin America).