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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
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      SMS Delivery Delays to Safaricom in Kenya
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays to Safaricom in Kenya. This incident has been resolved.
      Posted Dec 16, 2024 - 01:10 PST
      Update
      We are observing recovery in SMS delivery delays when sending messages to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 23:17 PST
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 21:25 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 19:32 PST
      Investigating
      We are experiencing SMS delivery delays when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 18:38 PST
      Update
      We are observing recovery in SMS delivery delays to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 16:43 PST
      Update
      We are observing recovery in SMS delivery delays to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 14:43 PST
      Monitoring
      We are observing recovery in SMS delivery delays to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 12:43 PST
      Update
      We are experiencing SMS delivery delays to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 15, 2024 - 10:44 PST
      Investigating
      We are experiencing SMS delivery delays to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Dec 15, 2024 - 09:45 PST
      This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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