On Call Engineers are Investigating a potential issue with Packet Loss in German Region

Incident Report for Twilio

Resolved

We are no longer experiencing packet loss in German Region, causing call and conference failures. This incident has been resolved.

Posted May 30, 2021 - 18:00 PDT

Monitoring

We are observing lowered failure rate of data packet transmission in German Region, causing call and conference failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 30, 2021 - 17:12 PDT

Investigating

Our monitoring systems have detected a potential issue with Packet Loss in German Region caused call and conference failed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 30, 2021 - 16:55 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, Conference).