Querying Ended Conferences May Return 404 or Stale Data

Incident Report for Twilio

Resolved

We are no longer observing the issue where queries for an ended conference had a chance that the API responded with 404 or stale data. This incident has been resolved.

Posted Feb 01, 2021 - 01:23 PST

Monitoring

During 12:13 - 12:27 AM PT, our monitoring system detected an issue where queries for an ended conference had a chance that the API responded with 404 or stale data. A fix has been applied and we are no longer observing this issue. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 mins or as soon as more information becomes available.

Posted Feb 01, 2021 - 01:04 PST

Investigating

Our monitoring systems have detected a potential issue with our voice conference service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 01, 2021 - 00:34 PST

This incident affected: PROGRAMMABLE VOICE US1 (Conference US1).