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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Billing Delays for a Subset of Twilio Accounts

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Nov 20, 2019 - 12:49 PST

        Monitoring

        A fix has been implemented and we are monitoring results.
        Posted Nov 20, 2019 - 11:59 PST

        Identified

        The issue has been identified and a fix is being implemented. We are continuing to work directly with any impacted customers.
        Posted Nov 20, 2019 - 10:36 PST

        Investigating

        We are currently experiencing delays with account recharges for a subset of accounts. Our engineering team is engaged and working towards a resolution. We are working directly with affected customers to minimize impact. We will post an additional update shortly.
        Posted Nov 20, 2019 - 10:15 PST
        This incident affected: TWILIO PLATFORM (Billing).
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