Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Billing Delays for a Subset of Twilio Accounts
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Nov 20, 2019 - 12:49 PST
      Monitoring
      A fix has been implemented and we are monitoring results.
      Posted Nov 20, 2019 - 11:59 PST
      Identified
      The issue has been identified and a fix is being implemented. We are continuing to work directly with any impacted customers.
      Posted Nov 20, 2019 - 10:36 PST
      Investigating
      We are currently experiencing delays with account recharges for a subset of accounts. Our engineering team is engaged and working towards a resolution. We are working directly with affected customers to minimize impact. We will post an additional update shortly.
      Posted Nov 20, 2019 - 10:15 PST
      This incident affected: TWILIO PLATFORM (Billing).
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