SMS Delivery Delays Across Multiple Networks in Colombia

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays to multiple networks in Colombia issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 22, 2024 - 11:47 PST

Update

We continue to experience SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 22, 2024 - 10:27 PST

Update

We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 22, 2024 - 08:27 PST

Investigating

We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 22, 2024 - 07:29 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).