MMS Delivery Delays to US Carriers From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Verizon and delivery receipt delays to AT&T and T-Mobile from a subset of US short codes. This incident has been resolved.

Posted Feb 28, 2023 - 12:37 PST

Monitoring

We are observing recovery in MMS delivery delays to Verizon and delivery receipt delays to AT&T and T-Mobile from a subset of US short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2023 - 10:49 PST

Investigating

We are experiencing MMS delivery delays when sending messages to Verizon and delivery receipt delays to AT&T and T-Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 28, 2023 - 10:12 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).