Programmable Messaging Channels and Whatsapp Delays and Failures

Incident Report for Twilio

Resolved

Programmable Messaging Channels and Whatsapp messaging was degraded for 10 minutes between 14:39 and 14:49 Pacific Standard Time on 01/28/2021. During this period, some customers may have experienced message delays and failures. The issue has now been resolved.

Posted Jan 28, 2021 - 15:43 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging Channels delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 28, 2021 - 15:06 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).