US Toll-Free SMS Delivery Degradation

Incident Report for Twilio

Resolved

SMS delivery to and from US Toll-Free numbers is now operating normally.

Posted Sep 10, 2019 - 23:50 PDT

Monitoring

We are observing recovery in SMS delivery to and from Toll-Free numbers in the US. Our team is continuously monitoring the service and will provide an update as soon as we have more information.

Posted Sep 10, 2019 - 23:04 PDT

Investigating

We are observing delivery degradation for SMS sent to and from US Toll-Free numbers. SMS sent via short codes and regular long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Sep 10, 2019 - 22:55 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).