SMS Delivery Delays to all Brazil Networks using subset of Shortcodes and registered sender id's

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to all Brazil Networks using subset of Shortcodes and registered sender id's. This incident has been resolved.

Posted Dec 16, 2022 - 08:51 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all Brazil Networks using subset of Shortcodes and registered sender id's. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2022 - 06:53 PST

Investigating

We are experiencing SMS delivery delays when sending messages to all Brazil Networks using subset of Shortcodes and registered sender id's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 16, 2022 - 05:57 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).