SMS delivery failures and delays to Multiple countries for Authy Customers

Incident Report for Twilio

Resolved

Authy outbound SMS delivery failures when sender Ids are not preserved has been resolved, and Authy 2FA and Verify are operating normally at this time.

Posted Jul 22, 2024 - 10:24 PDT

Monitoring

Authy outbound SMS delivery failures when sender IDs are not preserved is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 22, 2024 - 09:54 PDT

Update

The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Jul 21, 2024 - 22:44 PDT

Update

The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 21, 2024 - 06:46 PDT

Update

We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 20, 2024 - 22:43 PDT

Update

We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 20, 2024 - 18:43 PDT

Update

The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jul 20, 2024 - 16:43 PDT

Update

The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2024 - 15:55 PDT

Investigating

Our monitoring systems have detected a potential issue with Authy and potential Outbound SMS delivery Failures, Sender IDs not preserved. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 20, 2024 - 15:32 PDT

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify).