SMS Delivery Receipts Delays to Indosat Network in Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. This incident has been resolved.

Posted Apr 15, 2024 - 15:46 PDT

Update

We are seeing recovery for SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2024 - 13:45 PDT

Monitoring

We have started seeing recovery for SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2024 - 11:50 PDT

Update

We are still experiencing SMS delivery receipts delays to Indosat network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 14, 2024 - 15:52 PDT

Update

Posted Apr 13, 2024 - 15:59 PDT

Update

We are experiencing SMS delivery receipts delays to Indosat network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 12, 2024 - 23:59 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to H3G networks, and have identified that the issue over the Indosat Network is only associated with Delivery Reports, while current delivery is accurate. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 12, 2024 - 20:31 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to H3G networks, and have identified that the issue over the Indosat Network is only associated with Delivery Reports, while current delivery is accurate. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 12, 2024 - 12:03 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to H3G networks, but delays are still occurring when sending to Indosat in Indonesia. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 12, 2024 - 07:43 PDT

Update

We are still experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 12, 2024 - 05:45 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 12, 2024 - 05:01 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).