Delivery Notifications Delays for a Subset of US Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays for a Subset of US Short Codes. This incident has been resolved.

Posted Jul 15, 2020 - 18:50 PDT

Monitoring

We are observing recovery of message delivery notifications when sending from a subset of US Short Codes. We will continue monitoring the service to ensure a full recovery before we proceed to resolve this incident.

Posted Jul 15, 2020 - 18:03 PDT

Update

We are experiencing delays in receiving message delivery notifications when sending from a subset of US Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jul 15, 2020 - 17:59 PDT

Investigating

Our monitoring systems have detected a potential issue of in the delay of delivery notifications for a subset of US short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 15, 2020 - 16:50 PDT