SMS Delivery Delays to Claro Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to inbound MMS delivery failures to a subset of Twilio US shortcode numbers. This incident has been resolved.

Posted Aug 19, 2024 - 12:38 PDT

Monitoring

We are observing recovery in SMS delivery delays to Claro network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2024 - 10:48 PDT

Update

We continue to experience SMS delivery delays to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2024 - 08:55 PDT

Investigating

We are experiencing SMS delivery delays to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 19, 2024 - 07:57 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).