MMS Delivery Delays to US AT-T from a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to US AT-T from a subset of longcodes. This incident has been resolved.

Posted Mar 30, 2021 - 20:46 PDT

Monitoring

We are observing recovery in MMS delivery delays to US AT-T from a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 30, 2021 - 18:51 PDT

Update

The issue causing MMS delivery delays to US AT-T from a subset of longcodes has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Mar 30, 2021 - 17:00 PDT

Identified

The issue causing MMS delivery delays to US AT-T from a subset of longcodes has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2021 - 16:05 PDT

Update

We are continuing to investigate an issue with MMS delivery delays to US AT-T from a subset of longcodes. We will provide another update in 2 Hours or as soon as more information becomes available.

Posted Mar 30, 2021 - 14:08 PDT

Update

We are experiencing MMS delivery delays to US AT-T from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2021 - 13:23 PDT

Update

Our monitoring systems have detected a potential issue with MMS delivery delays to US AT-T from a subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2021 - 13:20 PDT

Investigating

Posted Mar 30, 2021 - 13:14 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America) and PROGRAMMABLE MESSAGING (MMS).