Inbound SMS Delays Over Spain From a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when receiving messages on a subset of Twilio Spain Phone Numbers. This incident has been resolved.

Posted Oct 21, 2021 - 14:44 PDT

Monitoring

We are observing recovery for the issue causing message delays to a subset of Twilio Spain Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2021 - 12:48 PDT

Update

We are still experiencing inbound message delays to a subset of Twilio long codes over Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2021 - 12:00 PDT

Update

We are experiencing inbound message delays to a subset of Twilio long codes over Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2021 - 11:04 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound SMS towards Spain over a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 21, 2021 - 10:43 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).