SMS Delivery Delays to Brazil Over a Subset of Local Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Brazil over a subset of local longcodes. This incident has been resolved.

Posted Feb 19, 2021 - 11:42 PST

Monitoring

We are observing improvement in SMS delivery when sending messages to Brazil over a subset of local longcodes. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 19, 2021 - 10:22 PST

Update

We are continuing to experience SMS delivery delays to Brazil over a subset of local longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 19, 2021 - 08:23 PST

Investigating

We are experiencing SMS delivery delays to Brazil over a subset of local longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Feb 19, 2021 - 07:25 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).