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        Taskrouter failing to start conferences resulting in 16001 errors

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Mar 30, 2020 - 19:45 PDT

        Identified

        The issue has been identified and a fix is being implemented.
        Posted Mar 30, 2020 - 17:35 PDT

        Update

        Attempts to bridge conferences using Task Router and Programmable Voice are failing with 16001 errors. Our engineers are working to fix the issue as soon as possible. We will provide more information as it is received.
        Posted Mar 30, 2020 - 16:35 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 30, 2020 - 16:01 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (Conference US1) and TaskRouter.
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