Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Programmable Wireless Update Operations Delays
Incident
Report for Twilio
Resolved
We are no longer experiencing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. This incident has been resolved.
Monitoring
We are receiving and processing SIM update callbacks as expected and changes to the SIMs' status are being reflected in a timely manner again. We will continue to monitor the situation. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM's status is not already 'scheduled' or 'updating' but will hold them. You may see SIMs stuck in 'scheduled' or 'updating' until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 4 hours or once more information becomes available.
Update
We continue to investigate the issue causing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM's status is not already 'scheduled' or 'updating' but will hold them. You may see SIMs stuck in 'scheduled' or 'updating' until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 2 hour or sooner once more information becomes available.
Update
We are experiencing delays in processing updates to Programmable Wireless SIMs due to issues at our downstream connectivity partner. We are still accepting SIM update requests as long as the SIM's status is not already 'scheduled' or 'updating' but will hold them. You may see SIMs stuck in 'scheduled' or 'updating' until the issue is resolved, after which we will process the update request. This issue has no impact on connectivity. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Wireless SIM update operations. During this time customers may see SIMs being stuck in updating/scheduled after executing update operations, however there should be no impact on connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.