MMS Delivery Delays to AT&T Over a Subset of Short-Codes in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T over a subset of short-codes in the US. This incident has been resolved.

Posted Jul 20, 2023 - 12:48 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to AT&T over a subset of short-codes in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2023 - 11:01 PDT

Update

We are continuing our investigation and have discovered MMS Short Code, North America component is affected by this incident and SMS Short Code is currently operational. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2023 - 10:12 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to AT&T over a subset of short-codes in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2023 - 10:05 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).