Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        [SNOC] Call Quality Issues From a Subset of Twilio's Numbers in the United Kingdom

        Incident Report for Twilio

        Resolved

        The issue affecting call quality from a subset of Twilio's Numbers in the United Kingdom has been resolved, and the service is functioning normally at this time.
        Posted Nov 06, 2025 - 10:09 PST

        Update

        We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 06, 2025 - 08:13 PST

        Monitoring

        We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 06, 2025 - 06:13 PST

        Investigating

        We are continuing to observe call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 06, 2025 - 05:07 PST

        Update

        We are continuing to observe call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 06, 2025 - 04:04 PST

        Monitoring

        We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 06, 2025 - 03:17 PST

        Investigating

        We are observing call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 06, 2025 - 02:27 PST
        This incident affected: CARRIER NETWORK (Voice, Europe).