MMS Delivery Delays to US From a Small Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US networks from a small subset of Twilio short codes. This incident has been resolved.

Posted Nov 03, 2021 - 16:30 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US networks from a small subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 03, 2021 - 14:27 PDT

Update

We are continuing to work with our carrier partner to resolve MMS delivery delays to US from a small subset of Twilio short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 03, 2021 - 12:39 PDT

Investigating

We are experiencing MMS delivery delays to US networks from a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 03, 2021 - 11:39 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).