Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM connectivity issues. This incident has been resolved.

Posted Oct 13, 2020 - 04:21 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 13, 2020 - 04:21 PDT

Monitoring

We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 or as soon as more information becomes available.

Posted Oct 13, 2020 - 02:25 PDT

Investigating

We are experiencing Super SIM connectivity issues with one of our partners. We are experiencing delayed attachments for a subset of customers. Existing sessions should not be affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2020 - 01:46 PDT