The incident has been resolved and SMS delivery from Twilio to Softbank network subscribers in Japan is operating normally.
Posted Mar 30, 2026 - 09:01 PDT
Monitoring
We have observed a recovery in SMS delivery from Twilio to Softbank network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 30, 2026 - 07:07 PDT
Update
Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 30, 2026 - 05:20 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 30, 2026 - 04:20 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).
