WhatsApp Business API Major Disruptions

Incident Report for Twilio

Resolved

The issue with WhatsApp Business API causing messages to fail and customers to encounter 63020 Business Manager Account Error in the delivery receipts due to a Meta disruption has been resolved. The service is operating normally at this time.

Posted Aug 04, 2023 - 01:18 PDT

Monitoring

WhatsApp Business API messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 04, 2023 - 00:53 PDT

Update

Meta is having major disruptions with WhatsApp Business API causing messages to fail, and customers may encounter 63020 Business Manager Account Error in the delivery receipts. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 04, 2023 - 00:24 PDT

Update

Meta is having major disruptions with WhatsApp Business API causing messages to fail, and customers may encounter 63020 errors when trying to send messages. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 04, 2023 - 00:12 PDT

Investigating

Our monitoring systems have detected a potential issue regarding sending WhatsApp Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 03, 2023 - 23:42 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).